The Business Outsourcing Services Association Ghana (BOSAG) has urged the government to strengthen its support for the country’s Business Process Outsourcing (BPO) and Global Business Services (GBS) sectors, aiming to generate 100,000 new jobs for young Ghanaians. This appeal was made during BOSAG’s inaugural High-Level Government–Industry Roundtable, which convened key government officials, industry leaders, and development partners to strategize accelerating growth and positioning Ghana as a competitive destination for global outsourcing.
Hosted by Concentrix, a Fortune 500 global technology and services company, and organized in partnership with the Tony Blair Institute for Global Change, the roundtable focused on transforming Ghana’s BPO/GBS strategy into concrete actions. Central to the discussion was the role of government in establishing enabling policies, enhancing skills development, improving infrastructure, and fostering investor confidence to support sector expansion.
BOSAG’s Board Chair, Kojo Hayford, who also leads eSAL, emphasized the necessity of deliberate government leadership and coordinated efforts to unlock the sector’s full potential quickly and sustainably. These sentiments echoed the perspective of Concentrix Ghana’s Country Manager, Ryan Keilloh, who highlighted the company’s current footprint, employing over 1,200 young Ghanaians and promoting more than 130 employees into leadership roles this year. Keilloh expressed plans to expand operations further, leveraging Ghana’s youth workforce to meet growing global demand.
Discussions identified five critical focus areas for urgent action: enhancing political advocacy and investor confidence; aligning workforce skills with industry needs; driving demand generation; upgrading infrastructure and repurposing real estate; and expanding market access. Nana Aba Edzie and Senior Advisor Daniel Busscher from the Tony Blair Institute emphasized that cohesive government enablement is vital to overcoming challenges and scaling the sector.
This coordinated approach reflects a broader vision to cement Ghana’s status as a global hub for outsourcing while delivering robust economic opportunities for its expanding young population.